The present general conditions of sale (hereinafter the "General Conditions") apply to any purchase made by a natural person (hereinafter the "CLIENT") on the website mylittlefrenchpharmacie.com(hereinafter the "SITE") Mylittlefrenchpharmacie, , 11 rue Jean Jaurès 38420 DOMENE Tél :04 76 77 23 26, email email@example.com(hereinafter the "SELLER").
Any order placed on the Site implies the unreserved acceptance by the CUSTOMER of these general conditions
You have the possibility of registering free of charge on the BLOCTEL list of opposition to telephone solicitation ( www.bloctel.gouv.fr ) in order to no longer be canvassed by telephone by a professional with whom you have no current contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 on consumption. Any consumer has the opportunity to register for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php. .
ARTICLE 1. DEFINITIONS
The terms used below have the following meanings in these General Conditions:
- "SELLER": Refers to Mylittlefrenchpharmacie, immatriculée au registre du commerce et des sociétés sous le numéro 072502271 ayant son siège social 11 rue Jean Jaurès 38420 DOMENE
- "CUSTOMER": refers to the SELLER's co-contractor, who guarantees to be a consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts outside of any usual or commercial activity.
- "DELIVERY": means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.
- "PRODUCTS": refers to all products available on the SITE.
- "TERRITORY": refers to Metropolitan France (excluding DOM/TOM).
ARTICLE 2. PURPOSE
These Terms and Conditions govern the sale by SELLER to its CUSTOMERS of PRODUCTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from distinct contractual conditions.
ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER undertakes to read carefully these Terms and Conditions and to accept them, before proceeding to the payment of an order of PRODUCTS placed on the SITE.
These Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download and print the General Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Terms and Conditions with each new order, the latest version of the said Terms and Conditions applying to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second button to confirm the order, the CUSTOMER acknowledges that he/she has read, understood and accepted the General Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
In order to purchase a PRODUCT, the CLIENT must be at least 18 years of age and have legal capacity or, if he is a minor, be able to prove the agreement of his legal representatives.
The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. Tracking of DELIVERY can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER may also contact the SELLER's sales department at any time by e-mail at firstname.lastname@example.org to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information provided.
ARTICLE 5. ORDERS
Article 5.1 Characteristics of the products
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law.
The CUSTOMER agrees to read this information carefully before placing an order on the SITE.
All PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
Article 5.2. Ordering procedure
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER shall select the PRODUCT(S) of his choice by clicking on the PRODUCT(S) concerned and by choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket. The CUSTOMER can then add as many PRODUCTS as he/she wishes to his/her cart.
Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the shopping cart and verify that the contents of the order are correct. If the CUSTOMER has not yet done so, he/she will then be invited to identify himself/herself or to register.
Once the CUSTOMER has validated the contents of the shopping cart and has identified / registered, an online form will be displayed, automatically filled in and summarizing the price, applicable taxes and, if applicable, the delivery charges.
The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.
The CUSTOMER can then proceed to the payment of the PRODUCTS by following the instructions on the SITE and provide all the necessary information for the invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary to process the order.
The CUSTOMER must also select the delivery method chosen.
5.2.3. Acknowledgement of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.
The SELLER does not send any order confirmation by mail or fax.
During the ordering process, the CUSTOMER will be required to enter the necessary billing information (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).
In particular, the CUSTOMER must clearly indicate all information relating to the DELIVERY, in particular the exact address of the DELIVERY, as well as any access code to the DELIVERY address.
The CUSTOMER must also specify the chosen method of payment.
Neither the order form that the CUSTOMER establishes online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by e-mail, constitutes an invoice. Regardless of the method of order or payment used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only start to run from this date.
For all PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed in euros, including all taxes, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).
In particular, prices include value added tax (VAT) at the rate in effect on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS as of the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in case of special offers or sales.
The prices indicated are valid, except for gross errors. The applicable price is the one indicated on the SITE on the date the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
The Professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any case, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
In the event that a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT.
If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the CUSTOMER will receive a refund of all amounts paid for the unavailable PRODUCTS within fourteen (14) days of payment.
In the event of prolonged unavailability (more than 30 days), the customer may, by registered mail or e-mail, either cancel the order or instruct the pharmacy to deliver the product within a reasonable time. After this period, the customer may request the cancellation of the order. The customer will be reimbursed on the debited bank account within a maximum of fourteen (14) days.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms and conditions of the right of withdrawal are set out in the "withdrawal policy", which is available in Annex 1 hereof and can be accessed at the bottom of each page of the SITE via a hypertext link.
ARTICLE 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay for PRODUCTS online on the SITE using the means proposed by the SELLER.
The CUSTOMER guarantees the SELLER that he/she has all the necessary authorizations to use the chosen means of payment.
The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the SITE.
In this respect, it is specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
7.2. Date of payment
In the case of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS are ordered on the SITE.
In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel the order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.
7.3. Delay or refusal of payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service Department to pay for the order by any other valid means of payment.
In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order of an amount greater than 120 euros including VAT will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code.
The SELLER agrees to archive this information for the purpose of tracking transactions and producing a copy of the contract upon request by the CUSTOMER.
In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the delivered PRODUCTS until full payment is received from the CUSTOMER.
The above provisions do not prevent the transfer to the CLIENT, upon receipt by the CLIENT or by a third party designated by the CLIENT other than the carrier, of the risks of loss or damage to the PRODUCTS subject to retention of title, as well as the risks of damage that they may cause.
ARTICLE 10. DELIVERY
The terms and conditions of DELIVERY of PRODUCTS are set forth in the "Delivery Policy" referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transportation standards to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set forth in Appendix 1 - Return Policy.
ARTICLE 12. GUARANTEES
In addition to the commercial warranties that the SELLER may offer for certain PRODUCTS, all Customers benefit from "legal" warranties, for all PRODUCTS, which are detailed below, in accordance with Article L.111-1 of the French Consumer Code
Article 12.1. Guarantee of conformity
Article L.217-4 of the French Consumer Code: "The seller delivers goods in conformity with the contract and is responsible for any defects in conformity existing at the time of delivery. He is also responsible for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was put at his charge by the contract or was carried out under his responsibility".
Article L.217-5 of the Consumer Code: "The goods are in conformity with the contract: 1° If they are fit for the purpose usually expected of similar goods and, if applicable : - if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller's attention and that the latter has accepted.
The SELLER is liable for defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge or has been carried out under his responsibility.
The action resulting from the defect of conformity is prescribed by two (2) years as from the delivery of the PRODUCT (Article L.217-12 of the Code of consumption)
In case of lack of conformity, the CUSTOMER may request replacement or repair of the PRODUCT, at his choice. However, if the cost of the CLIENT's choice is manifestly disproportionate to the other option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the option chosen by the CLIENT.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address Mylittefrenchpharmacie 11 rue Jean Jaurès 38420 DOMENE
Finally, the CUSTOMER is exempted from proving the existence of the defect of conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods for which this period is fixed at six (6) months (Article L.217-7 of the Consumer Code).
It is specified that this legal warranty of conformity applies independently of the commercial warranty granted, if any, on the PRODUCTS.
Article 12.2 Warranty of hidden defects
The SELLER is bound by the warranty for latent defects of the PRODUCT sold which render it unfit for the purpose for which it was intended, or which so diminish such use that the CUSTOMER would not have acquired it, or would have given only a lower price for it, if he had known about them (Article 1641 of the Civil Code)
This guarantee allows the CLIENT who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of a part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within fourteen (14) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address Mylittefrenchpharmacie 11 rue Jean Jaurès 38420 DOMENE. The action resulting from redhibitory defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (Paragraph 1 of Article 1648 of the Civil Code)
ARTICLE 13. RESPONSIBILITY
The responsibility of the SELLER can in no case be engaged in case of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, including when entering his order.
The SELLER shall not be held responsible, or considered to have failed to comply herewith, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of the French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, the SELLER excludes all responsibility for the information published on these sites. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
ARTICLE 14. FORCE MAJEURE
The SELLER's liability shall not be incurred if the non-performance or delay in the performance of any of its obligations described in these GTCs is due to a case of force majeure.
Force majeure in contractual matters occurs when an event beyond the control of the debtor, which could not reasonably be foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.
If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is definitive, the contract shall be terminated by operation of law and the parties shall be released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.
In this regard, the SELLER shall not be held liable, in particular, in the event of an attack by hackers, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as in the event of any circumstance or event outside the SELLER's control occurring after the conclusion of the GTCs and preventing their execution under normal conditions.
It is specified that, in such a situation, the CUSTOMER cannot claim the payment of any compensation and cannot bring any action against the SELLER.
In the event of the occurrence of one of the above-mentioned events, the SELLER shall endeavor to inform the CLIENT as soon as possible.
ARTICLE 15. PERSONAL DATA
The data collected by the SELLER is used to process orders placed on the SITE, to manage the CUSTOMER's account, to analyze orders and, if the CUSTOMER has expressly chosen this option, to send commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER's data are kept confidentially by the SELLER for the needs of the contract, its execution and in compliance with the law, for a period of 3 years from the end of the commercial relationship if you are a customer or from your last contact if you are not yet a customer.
CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided at the bottom of each offer received by email.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact information of its CUSTOMERS, provided that the latter have expressly given their prior consent when registering on the SITE.
The SELLER will specifically ask CUSTOMERS if they wish to have their personal data disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978 on data processing, files and freedoms and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as the RGPD), the SELLER ensures the implementation of the rights of the persons concerned.
It is reminded that the CUSTOMER whose personal data is processed has the right to access, rectify, update, portability and deletion of information concerning him/her, as well as a right to limit the processing in accordance with Articles 49, 50, 51, 53 and 55 of the Data Protection Act and the provisions of Articles 15, 16, 17 and 18 of the European General Regulation on the Protection of Individuals (RGPD).
In accordance with the provisions of Article 56 of the Data Protection Act and Article 21 of the RGPD, the CUSTOMER may also, for legitimate reasons, object to the processing of data concerning him/her, without reason and without charge.
The CUSTOMER can also define the fate of his data after his death and choose whether or not the SELLER communicates his data to a third party that the CUSTOMER will have previously designated.
The CUSTOMER may exercise these rights by sending an e-mail to email@example.com or by sending a letter to Mylittlefrenchpharmacie 11 rue Jean Jaurès 38420 DOMENE.
Finally, the CUSTOMER may also file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).
ARTICLE 16. COMPLAINTS
The SELLER provides the CUSTOMER with a "Customer Telephone Service" at the following number 04 76 77 23 26 (numéro non surtaxé). Toute réclamation écrite du CLIENT devra être transmise à l’adresse suivante : Mylittlefrenchpharmacie 11 rue Jean Jaurès 38420 DOMENE.
ARTICLE 17. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in writing.
This authorization of the SELLER will not be granted in any case permanently. This link must be removed at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the SITE and its contents, by any means whatsoever, without the prior express authorization of the SELLER, is prohibited and shall constitute an infringement punishable by articles L.335-2 et seq. and articles L.713-1 et seq. of the Intellectual Property Code.
Acceptance of these GTCs constitutes recognition by the CUSTOMER of the SELLER's intellectual property rights and an undertaking to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL CONDITIONS
Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not authorize CLIENTS to disregard these General Conditions.
Any terms and conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail sector for companies whose registered office is located in France.
ARTICLE 19. MODIFICATION OF THE GENERAL CONDITIONS
These Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.
Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.
ARTICLE 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW
IN CASE OF DISPUTE, ONLY THE FRENCH COURTS WILL BE COMPETENT.
However, prior to any recourse to an arbitral or state judge, the Customer is invited to contact the SELLER's complaints department.
If no agreement is reached or if the CUSTOMER justifies having tried, beforehand, to resolve his dispute directly with the SELLER by means of a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any dispute relating to this contract, including one concerning its validity.
To initiate this mediation, the CUSTOMER can contact the SELLER's mediator whose coordinates are 04 76 77 23 26 and can be entered via this address firstname.lastname@example.org .
The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the conflict
Since mediation is not mandatory, the CUSTOMER or the SELLER may withdraw from the process at any time
IN THE EVENT THAT MEDIATION FAILS OR IS NOT CONSIDERED, THE DISPUTE THAT MAY HAVE GIVEN RISE TO MEDIATION SHALL BE REFERRED TO THE COURT OF LAW CHOSEN BY THE CUSTOMER.
ARTICLE 21. CONSUMER MEDIATION
According to the article L.612-1 of the Code of consumption, it is recalled that "any consumer has the right to have recourse free of charge to a mediator of consumption with a view to the amicable resolution of the dispute which opposes him to a professional. For this purpose, the professional guarantees to the consumer the effective recourse to a device of mediation of consumption". For this reason the PUBLISHER proposes to his CUSTOMER Consumers, within the framework of litigations which would not have found resolution in an amicable way, the mediation of a mediator of the consumption, whose coordinates are the following ones:
Name mediator XXX
Address mediator XXX
URL mediator XXX
It is reminded that mediation is not mandatory but only proposed in order to resolve disputes by avoiding recourse to the courts. During the entire negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other in relation to the dispute under negotiation. By way of exception, the parties are entitled to apply to the court of summary jurisdiction or to seek an order on request. A possible action before the summary court or the implementation of a procedure on request does not entail any waiver of the amicable settlement clause on the part of the parties, unless they expressly wish otherwise.
ARTICLE 22. LABORATORY SPECIFICITIES
SPECIFICITIES RELATED TO PIERRE FABRE DERMO COSMETICS :
The sale of all Pierre Fabre Dermo Cosmetics ranges (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) is limited to the European Economic Area. Any sale made outside this economic area will be immediately refunded. European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Iceland, Liechtenstein, Norway.
Pierre Fabre Dermo Cosmétique (A-derma, Eau Thermale Avène, Ducray, Elancyl, Klorane, Galénic and René Furterer) limits the sale of its Products to 6 identical references sold to the same end-user during a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermo Cosmétique of any delivery request exceeding this number.
SPECIFICITIES RELATED TO VICHY AND THE ROCHE POSAY :
We provide an advisory service to the Internet user. This advice is given under the responsibility of a professional. You can also write or call us. You can also go to the pharmacy to personally meet a professional, who will advise you on the product best suited to your needs.
Sales of products are restricted to individuals for their personal use and consumption and to authorized distributors.
Any order of products from VICHY and THE ROCHE POSAY may not exceed 6 units of the same product reference.
The sale of Vichy and La Roche Posay products is forbidden in territories outside the E.E.E. or the E.L.A
E.E.E. = European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, United Kingdom
E.E.L.E. = Iceland, Liechtenstein, Norway, Switzerland
Principle of retraction
The CUSTOMER shall have the right to withdraw from the contract by returning the PRODUCT to the SELLER, without giving any reason.
For this purpose, the PRODUCT shall be returned or restituted at the latest within fourteen (14) days following the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.
The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
In the event that the CUSTOMER has ordered several PRODUCTS in a single order resulting in several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period shall expire fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last good.
If the PRODUCT is delivered in several batches of parts, the withdrawal period shall expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last batch or part.
Notification of the right of withdrawal
To exercise his right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify his decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) to Mylittlefrenchpharmacie 11 rue Jean Jaurès 38420 DOMENE ou email@example.com.
He can also use the form below:
To the attention of Mylittefrenchpharmacy
SELLER's phone number 04 76 77 23 26
VENDOR's fax number
SELLER'S* email address firstname.lastname@example.org
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
Invoice No. :
Purchase Order No. :
- Ordered on [________________]/reçu le [________________]
- Payment method used :
- Name of the CUSTOMER and if applicable the beneficiary of the order :
- CUSTOMER's address:
- Delivery address:
- Signature of the CLIENT (except in the case of transmission by e-mail)
In order for the withdrawal period to be respected, the CUSTOMER must transmit his communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund all sums paid, including delivery costs (with the exception of additional costs arising, where appropriate, from the choice by the CUSTOMER of a method of delivery other than the standard method proposed by the SELLER) from the date on which it is informed of the decision of the CUSTOMER to withdraw (Article L.221-24 of the Consumer Code).
Unless SELLER offers to collect the PRODUCTS itself, SELLER may defer refund until recovery of the PRODUCTS or until CUSTOMER provides proof of shipment of the PRODUCTS, whichever occurs first.
The SELLER will make the refund using the same means of payment that the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to use another means of payment and insofar as the refund will not incur any costs for the CUSTOMER.
Terms of return
The CUSTOMER shall in any case, no later than fourteen (14) days after communication of his decision to withdraw from this contract, return the goods to [[pharma_name_physical]] 11 rue Jean Jaurès 38420 DOMENE.
This period is deemed to have been respected if the CLIENT returns the goods before the expiry of the fourteen (14) day period.
Return shipping costs
The CUSTOMER shall bear the direct costs of returning the goods.
In the event that the weight of the PRODUCT prevents the CUSTOMER from returning the PRODUCT by mail, the CUSTOMER shall bear the direct costs of returning the good.
Condition of the returned goods
The PRODUCT must be returned in accordance with the SELLER's instructions and include all accessories delivered.
The CLIENT shall be liable only for depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CLIENT may test the PRODUCT, but he may be held liable if he makes manipulations other than those necessary.
The absence of right of withdrawal is indicated in a clear and legible way before validation of the order and is expressly mentioned within the general conditions of sale.
The PRODUCTS offered can only be delivered within the TERRITORY.
It is not possible to place an order for any delivery address located outside this TERRITORY.
The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.
The time required to prepare an order and to issue an invoice, before shipping the PRODUCTS in stock, is mentioned on the SITE. These deadlines do not include weekends or public holidays.
An e-mail message will automatically be sent to the CLIENT upon shipment of the PRODUCTS, provided that the e-mail address in the registration form is correct.
Delivery time & costs
During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping options for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method.
The amount of such costs shall be payable by the CLIENT in addition to the price of the PRODUCTS purchased.
Details of delivery times and costs are detailed on the SITE.
In the absence of indication or agreement as to the delivery date, the SELLER shall deliver the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).
Terms of DELIVERY
The parcel will be given to the CLIENT against signature and on presentation of an identity document.
In case of absence, a notice of passage will be left to the CUSTOMER, in order to allow him to go and collect his parcel in his post office.
The CUSTOMER is informed of the delivery date when he/she chooses the carrier, at the end of the online ordering process, before confirming the order.
It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time and in the event of non-delivery within this period, the contract may be terminated.
SELLER shall refund, without undue delay after receipt of the termination letter, to CUSTOMER the total amount paid for the PRODUCTS, including taxes and shipping charges, by the same method of payment used by CUSTOMER to purchase the PRODUCTS.
The SELLER is responsible until the delivery of the PRODUCT to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damage or partial loss noted at the time of delivery.